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ONLINE JOB STATUS DATABASE
- Included in $45 monthly fee
There is no monthly cost for
the use of a private online database where clients can view the
status of jobs (including affidavits, invoices and up-to-the-minute
"case notes"), and there are no hosting costs,
and process servers can edit papers online, which can then
be downloaded into Case Manager. This is all included in your
$45 monthly software usage fee. There is however a
nominal one-time $150 charge to set up this "optional"
online search database.
Our competitors charge a separate monthly fee ranging from
$50 monthly (up) for the use of an online job status database.
We charge nothing!
JOB & DOCUMENT DELIVERY SYSTEM (optional)
A Job & Document Delivery system
can be added to your Online Job Status Database at a cost of only
$20 per month, regardless of the level of activity. This
will allow clients to not only view the status of jobs, but also
to submit new jobs to you (including documents). When submitted
online, you can then download the job information and documents
directly into your Case Manager software without the necessity
of typing in any information.
If you elect to have this option installed, there is no added
set-up fee and it can be added at any time.
The reason for the added cost is that Document Delivery
places a significantly increased bandwidth demand on our internet
servers, resulting in a higher cost for server hardware, enhanced
back-up systems, bandwidth use, and maintenance. In evaluating
these increased costs, we have estimated to the best of our ability
the minimum monthly rates we should charge for the Document &
Job Delivery services, which we based on estimated download and
upload of documents, frequency and quantity.
ADDITIONAL WORKSTATIONS - Included in $45 monthly fee
There is no added cost to install Case Manager on as many
workstations as desired.
YOUR TOTAL
OUT OF POCKET COSTS TO HAVE CASE MANAGER INSTALLED
If you simply want to have Case Manager installed, along with
an online database where clients can view the status of papers
served (plus invoices), and employees can edit jobs online (if
you let them), you will pay an initial license fee of $240 ($120
if you are a NAPPS Member), plus a $150 one-time fee to set up
the online database (which is an option). After that,
you pay only $45 monthly to use the software (regardless of the
number of papers served), which includes hosting and maintenance
of your Online Job Status database.
If you want us to add a job and document delivery system to your
online database (described above), it costs you
$20 monthly in addition to the $45 monthly usage fee, or a total
of $65 monthly (no added costs).
Once annually, we charge you a $100 renewal fee to enable
us to cover the cost of "customizing the software" for
users who request same, to provide frequent updates, to provide
a high level of 24x7 telephone support, and to maintain our low
monthly rates. Our monthly rates have not increased
for the past 9 years in spite of increased operating costs.
Our annual fee helps to offset these increased operating costs.
*NOTE: The above costs
are well below amounts charged by competing companies for like
services. We have also been able to maintain our low monthly
rates and personalized service by keeping our advertising and
marketing costs to a minimum. We do not spend a bundle on advertising
or trade shows. We pass these savings back to our customers
by keeping our monthly rates low, and in many cases "reducing
them". We are proud of not resorting to price gouging to
turn a high profit, which has been rewarded by high customer loyalty
and referrals. We will strive to continue this customer service
policy.
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