RECEIVE TECH SUPPORT
OR TO HAVE SOMEONE INSTRUCT YOU
IN USE OF A CASE MANAGER FEATURE PLEASE DO THE FOLLOWING:
1 . FOR SOFTWARE TRAINING - The
best way to get training on software functions is to go to http://www.casemanager.info/training
where there are videos of all software functions that you can watch
at your own pace.
If you prefer, you can Submit A Support Ticket at http://casemanagerhelpdesk.com/support/
select SALES, and training, and describe the training
that you require. You
will need a user name and password to enter this area. Contact your
sales rep if you misplaced your login information. Someone
will respond within 24 hours to deliver this training to you, often
by making a special video and sending you a link to it via email. You
may also request one-on-one training after business hours, at your office
or at your home (from 4PM PST to 11PM PST). A representative will phone
you to schedule an appointment for this if you request this type of
training. There is no cost for this.
TECHNICAL SUPPORT ON SOFTWARE PROBLEMS,
Click here to fill out a support ticket
online and submit it.
You will need a user name and password to enter
this area. Contact your sales rep if you misplaced your login information.
Often, when you type in a description of your issue at our online help
desk, a solution to your request is immediately presented so that you
don't actually have to submit a ticket. CLICK
HERE TO VIEW A VIDEO OF THIS PROCEURE.
If there is no "instant solution" in the knowledgebase, someone
will send you the information required to resolve your issue. If
your issue is an emergency, indicate that on you ticket and it will
be treated as a "priority". Click
here for more information about our Online Help desk and how it functions.
In instances where your
issue is complex, a support technician might request remote access to
so that it can be analyzed and/or fixed during time periods when no
one in your office is accessing the database.
This is done so as not to interrupt your business.
UNLIMITED FREE TECHNICAL SUPPORT
FOR SOFTWARE BUGS OR TRAINING IS PROVIDED PER THE ABOVE METHODS:
Free technical support does not apply to user created
software corruption, which must be fixed by our Level 2
Tech Support Group, at a cost quoted by the technician. We
do not provide any network support or support for items other
than software related "bugs". Issues related
to Microsoft's operating systems, browsers or other MS Software
and permissions issues are referred to MS specialists and the
user must contact these specialists.
OF YOUR COMPUTER FILES
Our technician will never connect to any of your private files during
a connection session, and you will be able to view everything the technician
is doing, and disconnect the technician at any time.
The technician may request permission to view "diagnostic information"
and if you say YES, the technician will be able to see things such as
information concerning your operating system, hardware, memory etc.
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