TO CONSIDER WHEN CONSIDERING CASE MANAGER
AS YOUR BUSINESS MANAGEMENT SYSTEM
1 - We have been in business for over a decade, serving process
servers throughout the United States.
2 - You can feel
confident that we will be providing our software and excellent
support services for many years to come.
3 - If you want
to use a different software application down the road, you can
cancel your agreement with our firm, and continue to use a "read
only version" of Case Manager that you can use indefinitely
to review all of your database records that were entered prior
to you deciding to use other software. There is a $50 one-time
cost for this.
4 - We train you
and your staff in the use of the software, and at no cost, and
we also publish VIDEOS of all software functions that can be viewed
by your staff at your own pace.
5 - Our software
support is excellent, but don't take our word for it...a representative
will gladly refer you to someone who has been using Case Manager
for many years to enable you to feel comfortable with making a
commitment to use it at your company. We maintain an online support
ticket system that has a built in "Knowlege Base" that
is available to all Case Manager users. This ticket system allows
you to state the support you require and displays a solution or
suggestion regarding your request, based on previously submitted
6 - We are a forward
thinking company and for over a decade we have added new features
to Case Manager at the request of Case Manager users whose needs
have changed due to various reasons including Court filing requirements.
One such feature is our unique "Custom Forms Creation"
feature that enables process servers to design any type of form
and have that form pull data from all areas of the software. We
also train you in the forms creation process where requested.
7 - CONTINUED
USE GUARANTEE - No one likes to think about going out of business,
but we recognize that you will be entering important data into
your database over a long number of years, and that you need to
continue to support your clients at all times, and that you are
relying on us to see to it that your relationship with your clients
will always be preserved, regardless of any interruption in our
For this reason,
all agreements we have entered into with our Case Manager users
contains a "Continued Use Guarantee", which states that
that in the unlikely event that we were ever to suffer any type
of business interruption, you would own the software outright,
including the source code, and you could continue to use the software
at no cost, and to have it supported by any one of the numerous
Microsoft Access support groups in every state in the USA. You
could select a company from a list provided by us, and the company
of your choice would be provided with source code instructions
and videos pertaining to all software functions. WE TAKE GREAT
PRIDE IN THIS COMMITMENT, AND KNOW OF NO OTHER COMPANY THAT HAS
ADOPTED THIS FAIL SAFE POLICY.